P+P, Returns, Refunds, Exchange

Packaging

We believe in trying to keep all items as eco friendly as possible. Most items are hand gift wrapped in recyclable tissue paper and shipped using recyclable mailing bags and the items that need a little extra padding for their safe journey will be wrapped in recyclable/biodegradable bubble wrap. Right now we can't promise that ALL items included in the packaging is 100% recyclable/biodegradable but it is something we will continue working towards. We will always announce new changes on our social media pages, but for now small changes are better than no changes, right?

Postage

We ship all orders using Royal Mail and can take up to 3 working days to arrive once posted. If you require something to arrive sooner please get in touch using the Contact Us option or send us a message on our social media pages.
If orders are posted on a Friday or near bank holiday dates then please allow some extra time for your order to arrive.

All orders are hand packed and wrapped individually and dispatched within 1-3 working days from when orders come in. We only operate shipments/orders Monday - Friday. No weekends or bank holidays.

Returns/Exchange

We do not except returns or exchange on any jewellery items or reusable sanitary wear unless damaged on arrival. But all items will be double checked before posting. This also includes any of our cosmetic items.

For our pre loved clothing we will accept returns for a refund but returns postage needs to be covered by the customer. We don't offer any exchanges as these items are generally one offs. If you do wish to return any items please email us: info@naturalkind.co.uk or use the 'Contact Us' link or get in touch via our social media pages.